Customer Relations Resources

Coupons are a powerful way to bring in new customers, especially through a service like Groupon. But small businesses must use Groupon with caution.

Often what makes an event a “success” are the softer issues or how participants “feel” after the event. 

Companies focus time, attention and money on winning new business, but in the process, let the business they already have slip away.

This month’s infographic, “Small Retailers Can Compete and Win,” focuses on how small retail businesses stay competitive against the big brand stores.

Not only do great reviews help give consumers trust in your business, but reviews can also help you rank higher on the search engines. Here are some common questions and answers about online reviews.

Small businesses are challenged to gain and retain the trust of their customers. Are you thinking and acting in the interest of your customer?

Corporate Social Responsibility (CSR) programs are more popular as companies try to build brands. Does this make sense for your business?

SCORE’s latest infographic, sponsored by Kimco Realty, examines the power of small retailers who not only compete against the big stores, but win. Read more

Our latest infographic, “Happy Customers: A Win for Small Businesses!” examines the ways that customer service is coming to the forefront of the small business experience.

How can you foster that trust, especially as your business grows? Your business communication practices will need to be able to speak on your behalf.

To sharpen your focus on what customers want – and if you’re delivering on it – put your company under the microscope with these four analytical tools.

Here are a few ways the savviest local businesses use their size and agility to beat the big brand names.